/* CXMedia Helpdesk — calm, legible, built for all-day use. */
:root {
  --bg: #f4f6f5; --panel: #ffffff; --line: #e1e6e4; --ink: #17211f; --muted: #5d6b67;
  --accent: #0f766e; --accent-soft: #e3f2ef; --ai: #4256b8; --ai-soft: #eceffd;
  --note: #fff6d6; --note-line: #ead79a; --warn: #b45309; --danger: #b42318; --ok: #15803d;
  --radius: 10px; --font: ui-sans-serif, "Segoe UI", system-ui, -apple-system, sans-serif;
}
@media (prefers-color-scheme: dark) {
  :root { --bg: #111615; --panel: #182120; --line: #2a3533; --ink: #e8efed; --muted: #9aaaa6;
    --accent: #2bb3a3; --accent-soft: #163a36; --ai: #8fa0f0; --ai-soft: #222a4a; --note: #3a3418; --note-line: #5c5124; }
}
* { box-sizing: border-box; }
[hidden] { display: none !important; }
html, body { height: 100%; }
body { margin: 0; font: 14px/1.45 var(--font); color: var(--ink); background: var(--bg); }
a { color: var(--accent); }
.sr-only { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
.muted { color: var(--muted); }
.btn { font: inherit; padding: 7px 14px; border-radius: 8px; border: 1px solid var(--line); background: var(--panel); color: var(--ink); cursor: pointer; min-height: 34px; }
.btn:hover { border-color: var(--accent); }
.btn.primary { background: var(--accent); border-color: var(--accent); color: #fff; font-weight: 600; }
.btn.warn { border-color: var(--warn); color: var(--warn); }
.link { font: inherit; background: none; border: 0; color: var(--accent); cursor: pointer; padding: 4px; }
.link.danger { color: var(--danger); }
:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }

.topbar { display: flex; align-items: center; gap: 24px; height: 52px; padding: 0 16px; background: var(--panel); border-bottom: 1px solid var(--line); }
.brand { display: flex; align-items: center; gap: 8px; font-weight: 700; color: var(--ink); text-decoration: none; }
.brand-mark { display: inline-grid; place-items: center; width: 28px; height: 28px; border-radius: 7px; background: var(--accent); color: #fff; font-size: 12px; letter-spacing: .5px; }
.nav { display: flex; gap: 4px; }
.nav a { padding: 6px 12px; border-radius: 8px; color: var(--muted); text-decoration: none; font-weight: 600; }
.nav a.active, .nav a:hover { background: var(--accent-soft); color: var(--accent); }
.whoami { margin-left: auto; display: flex; align-items: center; gap: 12px; color: var(--muted); }
.whoami .tenant { font-weight: 600; color: var(--ink); }
.whoami form { margin: 0; }

/* Login */
.login-card { max-width: 380px; margin: 10vh auto; background: var(--panel); border: 1px solid var(--line); border-radius: 14px; padding: 28px; }
.login-card h1 { margin: 0 0 4px; font-size: 22px; }
.login-card form { display: grid; gap: 8px; margin-top: 16px; }
.login-card input[type=email], .login-card input[type=password] { padding: 10px; border: 1px solid var(--line); border-radius: 8px; font: inherit; background: var(--panel); color: var(--ink); }
.check { display: flex; gap: 8px; align-items: center; }
.error { color: var(--danger); margin: 4px 0; }

/* Inbox */
.page-inbox { overflow: hidden; }
.inbox { display: grid; grid-template-columns: 330px 1fr 300px; height: calc(100vh - 52px); }
.pane { min-height: 0; border-right: 1px solid var(--line); background: var(--panel); }
.list-pane { display: flex; flex-direction: column; }
.views { display: flex; flex-wrap: wrap; gap: 4px; padding: 10px; border-bottom: 1px solid var(--line); }
.views button { font: inherit; font-size: 13px; border: 0; background: none; color: var(--muted); padding: 6px 9px; border-radius: 7px; cursor: pointer; font-weight: 600; }
.views button[aria-selected=true] { background: var(--accent); color: #fff; }
.count:empty { display: none; }
.count { display: inline-block; min-width: 18px; padding: 0 5px; margin-left: 2px; border-radius: 9px; background: rgba(0,0,0,.08); font-size: 11px; text-align: center; }
.conv-list { list-style: none; margin: 0; padding: 0; overflow-y: auto; flex: 1; }
.conv { display: grid; grid-template-columns: 1fr auto; gap: 2px 8px; padding: 11px 14px; border-bottom: 1px solid var(--line); cursor: pointer; }
.conv:hover { background: var(--bg); }
.conv.active { background: var(--accent-soft); box-shadow: inset 3px 0 0 var(--accent); }
.conv .who { font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.conv .when { color: var(--muted); font-size: 12px; }
.conv .preview { grid-column: 1 / -1; color: var(--muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.conv .tags { grid-column: 1 / -1; display: flex; gap: 6px; flex-wrap: wrap; }
.badge { display: inline-block; font-size: 11px; padding: 1px 7px; border-radius: 6px; background: var(--bg); border: 1px solid var(--line); color: var(--muted); }
.badge.ai { background: var(--ai-soft); border-color: transparent; color: var(--ai); font-weight: 600; }
.badge.human { background: var(--accent-soft); border-color: transparent; color: var(--accent); font-weight: 600; }
.badge.high { background: #fde8e6; border-color: transparent; color: var(--danger); font-weight: 600; }
.badge.sla { color: var(--warn); border-color: currentColor; }
.badge.sla.breached { background: var(--danger); color: #fff; border-color: var(--danger); }
.list-empty { padding: 24px; color: var(--muted); text-align: center; }

.thread-pane { display: flex; flex-direction: column; background: var(--bg); }
.empty { margin: auto; color: var(--muted); }
.thread { display: flex; flex-direction: column; height: 100%; min-height: 0; }
.thread-head { display: flex; justify-content: space-between; align-items: center; gap: 12px; padding: 12px 16px; background: var(--panel); border-bottom: 1px solid var(--line); }
.thread-head h2 { margin: 0; font-size: 16px; }
.thread-head .sub { color: var(--muted); font-size: 12px; }
.actions { display: flex; gap: 6px; flex-wrap: wrap; justify-content: flex-end; }
.actions select { font: inherit; padding: 6px; border-radius: 8px; border: 1px solid var(--line); background: var(--panel); color: var(--ink); }
.viewers { padding: 6px 16px; background: #fff3cd; color: #7a5a00; font-size: 13px; }
.messages { list-style: none; margin: 0; padding: 16px; overflow-y: auto; flex: 1; display: flex; flex-direction: column; gap: 8px; }
.msg { max-width: 72%; padding: 8px 12px; border-radius: 12px; background: var(--panel); border: 1px solid var(--line); white-space: pre-wrap; word-break: break-word; }
.msg.out { align-self: flex-end; background: var(--accent-soft); border-color: transparent; }
.msg.out.ai { background: var(--ai-soft); }
.msg.note { align-self: center; max-width: 90%; background: var(--note); border: 1px dashed var(--note-line); font-size: 13px; }
.msg.card { border-style: solid; border-left: 4px solid var(--warn); }
.msg.failed { border-color: var(--danger); }
.msg .meta { margin-top: 4px; font-size: 11px; color: var(--muted); }
.msg .meta .err { color: var(--danger); }
.msg details { margin-top: 4px; font-size: 11px; color: var(--muted); }
.conflict { display: flex; align-items: center; gap: 10px; padding: 8px 16px; background: #fde8e6; color: var(--danger); }
.composer { padding: 10px 16px 14px; background: var(--panel); border-top: 1px solid var(--line); }
.composer-mode { display: flex; gap: 14px; margin-bottom: 6px; font-size: 13px; color: var(--muted); }
.composer textarea { width: 100%; resize: vertical; min-height: 64px; padding: 9px; font: inherit; border: 1px solid var(--line); border-radius: 8px; background: var(--panel); color: var(--ink); }
.composer.note-mode textarea { background: var(--note); border-color: var(--note-line); }
.composer-foot { display: flex; justify-content: space-between; align-items: center; margin-top: 6px; }
.hint { color: var(--muted); font-size: 12px; }

.detail-pane { padding: 16px; overflow-y: auto; border-right: 0; }
.detail-pane h3 { margin: 0 0 8px; font-size: 13px; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); }
.detail-pane section { margin-bottom: 18px; }
.detail-pane dl { display: grid; grid-template-columns: 90px 1fr; gap: 4px 8px; margin: 0; }
.detail-pane dt { color: var(--muted); }
.detail-pane dd { margin: 0; word-break: break-word; }
.handoff-box { padding: 10px; border-radius: 8px; background: var(--note); border: 1px solid var(--note-line); }

/* Settings */
.settings { max-width: 960px; margin: 24px auto; padding: 0 16px 48px; display: grid; gap: 18px; }
.card { background: var(--panel); border: 1px solid var(--line); border-radius: 14px; padding: 20px 22px; }
.card h2 { margin: 0 0 12px; font-size: 17px; }
.form-grid { display: grid; grid-template-columns: 220px 1fr; gap: 10px 16px; align-items: start; }
.form-grid > label { padding-top: 7px; font-weight: 600; }
.form-grid input, .form-grid textarea { font: inherit; padding: 8px; border: 1px solid var(--line); border-radius: 8px; width: 100%; background: var(--panel); color: var(--ink); }
.form-grid .span2 { grid-column: 1 / -1; }
.hours { display: grid; grid-template-columns: 140px 200px; gap: 6px 12px; border: 1px solid var(--line); border-radius: 10px; padding: 12px; }
.hours legend { font-weight: 600; padding: 0 6px; }
.hours label { padding-top: 7px; }
.table { width: 100%; border-collapse: collapse; margin: 8px 0 16px; }
.table th, .table td { text-align: left; padding: 8px; border-bottom: 1px solid var(--line); vertical-align: top; }
.table tr.sub td { font-size: 12px; color: var(--muted); }
.flash { padding: 10px 14px; border-radius: 10px; background: var(--accent-soft); color: var(--accent); margin: 0; }
.flash.error { background: #fde8e6; color: var(--danger); }
code { font-size: 12px; background: var(--bg); padding: 1px 5px; border-radius: 4px; word-break: break-all; }

@media (max-width: 1100px) { .inbox { grid-template-columns: 300px 1fr; } .detail-pane { display: none; } }
@media (max-width: 720px) {
  .inbox { grid-template-columns: 1fr; }
  .inbox.has-active .list-pane { display: none; }
  .inbox:not(.has-active) .thread-pane { display: none; }
  .form-grid { grid-template-columns: 1fr; }
  .whoami .tenant { display: none; }
}

.msg .attach{margin-top:4px;font-size:13px}
.msg .attach a{color:inherit;text-decoration:underline}